What are some typical visual signs of incongruence in a client?

The correct choice highlights typical visual signs of incongruence, which occur when a person's nonverbal behaviors do not align with their verbal communication. In this context, signs such as "posture off balance," "muddled response," and "facial expressions differing from verbal messages" indicate a lack of consistency in how the client is feeling versus what they are expressing.

When a client has an unsteady posture or a muddled response, it can suggest confusion, discomfort, or internal conflict, signaling that their emotional state may not match what they are verbally communicating. Furthermore, differences between facial expressions and verbal messages—such as smiling while discussing something distressing—can convey underlying feelings that contradict spoken words. Recognizing these signs is crucial for real estate professionals as it can affect negotiations, trust-building, and understanding clients’ true needs.

In contrast, a client who is consistently smiling or maintaining good eye contact typically demonstrates alignment between their verbal and nonverbal cues, indicating comfort and engagement rather than incongruence. Additionally, clear and coherent speech suggests that a client is expressing their thoughts and feelings in a straightforward manner, further contradicting the idea of incongruence. Therefore, option B encapsulates the essence of identifying incongruence in