What must the commission do upon filing a formal complaint?

Once a formal complaint is filed, the commission is required to hold a hearing. This process ensures that both the complainant and the licensee involved have the opportunity to present their cases and provide evidence. The hearing is a critical step in the investigation process, allowing for a thorough review of the allegations and the respondent's defense. It upholds the principles of fairness and due process, permitting the commission to make informed decisions based on the facts presented.

Other choices, while potentially related to the broader context of managing complaints, do not reflect the necessary procedural step that follows the filing of a formal complaint. The process does not include press releases or immediate termination of the licensee's status, as these actions would not properly address the need for a fair hearing. Notifying all clients of the investigation is also not a mandated action following the filing of a formal complaint, as it could create undue panic or misinformation. Thus, the requirement to hold a hearing is essential for the integrity and proper governance of real estate practices.